| Name | Description | Type | Additional information |
|---|---|---|---|
| RespCode | string |
None. |
|
| RespStatus | string |
None. |
|
| RespMessage | string |
None. |
|
| InsertDate | string |
None. |
|
| InteractionStarted | string |
None. |
|
| InteractionEnded | string |
None. |
|
| RequestID | string |
None. |
|
| FirstName | string |
None. |
|
| LastName | string |
None. |
|
| MobileNo | string |
None. |
|
| EmailID | string |
None. |
|
| SkillName | string |
None. |
|
| AgentID | string |
None. |
|
| Rating | string |
None. |
|
| Quality | string |
None. |
|
| CostEffectiveness | string |
None. |
|
| Reliability | string |
None. |
|
| Prepurchasesupport | string |
None. |
|
| Postpurchasesupport | string |
None. |
|
| Subjectmatterexpertiseofsupportexecutive | string |
None. |
|
| ServiceRequestCategory | string |
None. |
|
| ServiceRequestSubCategory | string |
None. |
|
| ServiceRequestRemarks | string |
None. |
|
| DispositionCode | string |
None. |
|
| Disposition | string |
None. |
|
| DispositionRemarks | string |
None. |
|
| BranchCode | string |
None. |
|
| BranchName | string |
None. |
|
| BranchSet | string |
None. |
|
| HostName | string |
None. |
|
| Zone | string |
None. |
|
| State | string |
None. |
|
| RoomID | string |
None. |