POST api/WFM/GetInteractionSummaryReport

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
StartDate	string	None.
EndDate	string	None.
LocationID	string	None.
LocationName	string	None.
UserType	string	None.
AgentID	string	None.
Location	string	None.
Campaign	string	None.
AgentIDList	Collection of string	None.
LocationList	Collection of string	None.
CampaignList	Collection of string	None.
lstInteractionSummary	Collection of InteractionSummary	None.

Request Formats

application/json, text/json

Sample:

{
  "StartDate": "sample string 1",
  "EndDate": "sample string 2",
  "LocationID": "sample string 3",
  "LocationName": "sample string 4",
  "UserType": "sample string 5",
  "AgentID": "sample string 6",
  "Location": "sample string 7",
  "Campaign": "sample string 8",
  "AgentIDList": [
    "sample string 1",
    "sample string 2"
  ],
  "LocationList": [
    "sample string 1",
    "sample string 2"
  ],
  "CampaignList": [
    "sample string 1",
    "sample string 2"
  ],
  "lstInteractionSummary": [
    {
      "RespCode": "sample string 1",
      "RespStatus": "sample string 2",
      "RespMessage": "sample string 3",
      "Date": "sample string 4",
      "Campaign": "sample string 5",
      "Location": "sample string 6",
      "Interactions": "sample string 7",
      "Abandoned": "sample string 8",
      "TransferedToAgent": "sample string 9",
      "AvgHandlingTime": "sample string 10"
    },
    {
      "RespCode": "sample string 1",
      "RespStatus": "sample string 2",
      "RespMessage": "sample string 3",
      "Date": "sample string 4",
      "Campaign": "sample string 5",
      "Location": "sample string 6",
      "Interactions": "sample string 7",
      "Abandoned": "sample string 8",
      "TransferedToAgent": "sample string 9",
      "AvgHandlingTime": "sample string 10"
    }
  ]
}

application/xml, text/xml

Sample:

<clsInteractionSummary xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/WFM_WebAPI.Models">
  <AgentID>sample string 6</AgentID>
  <AgentIDList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </AgentIDList>
  <Campaign>sample string 8</Campaign>
  <CampaignList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </CampaignList>
  <EndDate>sample string 2</EndDate>
  <Location>sample string 7</Location>
  <LocationID>sample string 3</LocationID>
  <LocationList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </LocationList>
  <LocationName>sample string 4</LocationName>
  <StartDate>sample string 1</StartDate>
  <UserType>sample string 5</UserType>
  <lstInteractionSummary>
    <InteractionSummary>
      <Abandoned>sample string 8</Abandoned>
      <AvgHandlingTime>sample string 10</AvgHandlingTime>
      <Campaign>sample string 5</Campaign>
      <Date>sample string 4</Date>
      <Interactions>sample string 7</Interactions>
      <Location>sample string 6</Location>
      <RespCode>sample string 1</RespCode>
      <RespMessage>sample string 3</RespMessage>
      <RespStatus>sample string 2</RespStatus>
      <TransferedToAgent>sample string 9</TransferedToAgent>
    </InteractionSummary>
    <InteractionSummary>
      <Abandoned>sample string 8</Abandoned>
      <AvgHandlingTime>sample string 10</AvgHandlingTime>
      <Campaign>sample string 5</Campaign>
      <Date>sample string 4</Date>
      <Interactions>sample string 7</Interactions>
      <Location>sample string 6</Location>
      <RespCode>sample string 1</RespCode>
      <RespMessage>sample string 3</RespMessage>
      <RespStatus>sample string 2</RespStatus>
      <TransferedToAgent>sample string 9</TransferedToAgent>
    </InteractionSummary>
  </lstInteractionSummary>
</clsInteractionSummary>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

Collection of InteractionSummary

Name	Type	Additional information
RespCode	string	None.
RespStatus	string	None.
RespMessage	string	None.
Date	string	None.
Campaign	string	None.
Location	string	None.
Interactions	string	None.
Abandoned	string	None.
TransferedToAgent	string	None.
AvgHandlingTime	string	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "RespCode": "sample string 1",
    "RespStatus": "sample string 2",
    "RespMessage": "sample string 3",
    "Date": "sample string 4",
    "Campaign": "sample string 5",
    "Location": "sample string 6",
    "Interactions": "sample string 7",
    "Abandoned": "sample string 8",
    "TransferedToAgent": "sample string 9",
    "AvgHandlingTime": "sample string 10"
  },
  {
    "RespCode": "sample string 1",
    "RespStatus": "sample string 2",
    "RespMessage": "sample string 3",
    "Date": "sample string 4",
    "Campaign": "sample string 5",
    "Location": "sample string 6",
    "Interactions": "sample string 7",
    "Abandoned": "sample string 8",
    "TransferedToAgent": "sample string 9",
    "AvgHandlingTime": "sample string 10"
  }
]

application/xml, text/xml

Sample:

<ArrayOfInteractionSummary xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/WFM_WebAPI.Models">
  <InteractionSummary>
    <Abandoned>sample string 8</Abandoned>
    <AvgHandlingTime>sample string 10</AvgHandlingTime>
    <Campaign>sample string 5</Campaign>
    <Date>sample string 4</Date>
    <Interactions>sample string 7</Interactions>
    <Location>sample string 6</Location>
    <RespCode>sample string 1</RespCode>
    <RespMessage>sample string 3</RespMessage>
    <RespStatus>sample string 2</RespStatus>
    <TransferedToAgent>sample string 9</TransferedToAgent>
  </InteractionSummary>
  <InteractionSummary>
    <Abandoned>sample string 8</Abandoned>
    <AvgHandlingTime>sample string 10</AvgHandlingTime>
    <Campaign>sample string 5</Campaign>
    <Date>sample string 4</Date>
    <Interactions>sample string 7</Interactions>
    <Location>sample string 6</Location>
    <RespCode>sample string 1</RespCode>
    <RespMessage>sample string 3</RespMessage>
    <RespStatus>sample string 2</RespStatus>
    <TransferedToAgent>sample string 9</TransferedToAgent>
  </InteractionSummary>
</ArrayOfInteractionSummary>