POST api/WFM/GetInteractionDetailsReport

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
StartDate	string	None.
EndDate	string	None.
LocationID	string	None.
LocationName	string	None.
UserType	string	None.
AgentID	string	None.
Location	string	None.
Campaign	string	None.
Apptype	string	None.
Queueoutcome	string	None.
AgentIDList	Collection of string	None.
LocationList	Collection of string	None.
CampaignList	Collection of string	None.
QueueoutcomeList	Collection of string	None.
ApptypeList	Collection of string	None.
lstInteractionDetails	Collection of InteractionDetails	None.

Request Formats

application/json, text/json

Sample:

{
  "StartDate": "sample string 1",
  "EndDate": "sample string 2",
  "LocationID": "sample string 3",
  "LocationName": "sample string 4",
  "UserType": "sample string 5",
  "AgentID": "sample string 6",
  "Location": "sample string 7",
  "Campaign": "sample string 8",
  "Apptype": "sample string 9",
  "Queueoutcome": "sample string 10",
  "AgentIDList": [
    "sample string 1",
    "sample string 2"
  ],
  "LocationList": [
    "sample string 1",
    "sample string 2"
  ],
  "CampaignList": [
    "sample string 1",
    "sample string 2"
  ],
  "QueueoutcomeList": [
    "sample string 1",
    "sample string 2"
  ],
  "ApptypeList": [
    "sample string 1",
    "sample string 2"
  ],
  "lstInteractionDetails": [
    {
      "RespCode": "sample string 1",
      "RespStatus": "sample string 2",
      "RespMessage": "sample string 3",
      "Date": "sample string 4",
      "LocationID": "sample string 5",
      "Location": "sample string 6",
      "Campaign": "sample string 7",
      "RequestId": "sample string 8",
      "CANumber": "sample string 9",
      "CustomerName": "sample string 10",
      "CountryCode": "sample string 11",
      "MobileNo": "sample string 12",
      "SkillName": "sample string 13",
      "QueueInTime": "sample string 14",
      "QueueOutTime": "sample string 15",
      "QueueTime": "sample string 16",
      "QueueOutcome": "sample string 17",
      "AgentInTime": "sample string 18",
      "AgentOutTime": "sample string 19",
      "AgentTime": "sample string 20",
      "AgentTalkTime": "sample string 21",
      "AgentID": "sample string 22",
      "AgentName": "sample string 23",
      "HasChat": "sample string 24",
      "ServiceRequestCategory": "sample string 25",
      "ServiceRequestSubCategory": "sample string 26",
      "ServiceRequestRemarks": "sample string 27",
      "Disposition": "sample string 28",
      "DispositionRemarks": "sample string 29",
      "App_Type": "sample string 30",
      "Route_Timeout": "sample string 31",
      "Route_Rejected": "sample string 32",
      "BranchCode": "sample string 33",
      "BranchName": "sample string 34",
      "BranchSet": "sample string 35",
      "HostName": "sample string 36",
      "Zone": "sample string 37",
      "State": "sample string 38"
    },
    {
      "RespCode": "sample string 1",
      "RespStatus": "sample string 2",
      "RespMessage": "sample string 3",
      "Date": "sample string 4",
      "LocationID": "sample string 5",
      "Location": "sample string 6",
      "Campaign": "sample string 7",
      "RequestId": "sample string 8",
      "CANumber": "sample string 9",
      "CustomerName": "sample string 10",
      "CountryCode": "sample string 11",
      "MobileNo": "sample string 12",
      "SkillName": "sample string 13",
      "QueueInTime": "sample string 14",
      "QueueOutTime": "sample string 15",
      "QueueTime": "sample string 16",
      "QueueOutcome": "sample string 17",
      "AgentInTime": "sample string 18",
      "AgentOutTime": "sample string 19",
      "AgentTime": "sample string 20",
      "AgentTalkTime": "sample string 21",
      "AgentID": "sample string 22",
      "AgentName": "sample string 23",
      "HasChat": "sample string 24",
      "ServiceRequestCategory": "sample string 25",
      "ServiceRequestSubCategory": "sample string 26",
      "ServiceRequestRemarks": "sample string 27",
      "Disposition": "sample string 28",
      "DispositionRemarks": "sample string 29",
      "App_Type": "sample string 30",
      "Route_Timeout": "sample string 31",
      "Route_Rejected": "sample string 32",
      "BranchCode": "sample string 33",
      "BranchName": "sample string 34",
      "BranchSet": "sample string 35",
      "HostName": "sample string 36",
      "Zone": "sample string 37",
      "State": "sample string 38"
    }
  ]
}

application/xml, text/xml

Sample:

<clsInteractionDetails xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/WFM_WebAPI.Models">
  <AgentID>sample string 6</AgentID>
  <AgentIDList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </AgentIDList>
  <Apptype>sample string 9</Apptype>
  <ApptypeList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </ApptypeList>
  <Campaign>sample string 8</Campaign>
  <CampaignList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </CampaignList>
  <EndDate>sample string 2</EndDate>
  <Location>sample string 7</Location>
  <LocationID>sample string 3</LocationID>
  <LocationList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </LocationList>
  <LocationName>sample string 4</LocationName>
  <Queueoutcome>sample string 10</Queueoutcome>
  <QueueoutcomeList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </QueueoutcomeList>
  <StartDate>sample string 1</StartDate>
  <UserType>sample string 5</UserType>
  <lstInteractionDetails>
    <InteractionDetails>
      <AgentID>sample string 22</AgentID>
      <AgentInTime>sample string 18</AgentInTime>
      <AgentName>sample string 23</AgentName>
      <AgentOutTime>sample string 19</AgentOutTime>
      <AgentTalkTime>sample string 21</AgentTalkTime>
      <AgentTime>sample string 20</AgentTime>
      <App_Type>sample string 30</App_Type>
      <BranchCode>sample string 33</BranchCode>
      <BranchName>sample string 34</BranchName>
      <BranchSet>sample string 35</BranchSet>
      <CANumber>sample string 9</CANumber>
      <Campaign>sample string 7</Campaign>
      <CountryCode>sample string 11</CountryCode>
      <CustomerName>sample string 10</CustomerName>
      <Date>sample string 4</Date>
      <Disposition>sample string 28</Disposition>
      <DispositionRemarks>sample string 29</DispositionRemarks>
      <HasChat>sample string 24</HasChat>
      <HostName>sample string 36</HostName>
      <Location>sample string 6</Location>
      <LocationID>sample string 5</LocationID>
      <MobileNo>sample string 12</MobileNo>
      <QueueInTime>sample string 14</QueueInTime>
      <QueueOutTime>sample string 15</QueueOutTime>
      <QueueOutcome>sample string 17</QueueOutcome>
      <QueueTime>sample string 16</QueueTime>
      <RequestId>sample string 8</RequestId>
      <RespCode>sample string 1</RespCode>
      <RespMessage>sample string 3</RespMessage>
      <RespStatus>sample string 2</RespStatus>
      <Route_Rejected>sample string 32</Route_Rejected>
      <Route_Timeout>sample string 31</Route_Timeout>
      <ServiceRequestCategory>sample string 25</ServiceRequestCategory>
      <ServiceRequestRemarks>sample string 27</ServiceRequestRemarks>
      <ServiceRequestSubCategory>sample string 26</ServiceRequestSubCategory>
      <SkillName>sample string 13</SkillName>
      <State>sample string 38</State>
      <Zone>sample string 37</Zone>
    </InteractionDetails>
    <InteractionDetails>
      <AgentID>sample string 22</AgentID>
      <AgentInTime>sample string 18</AgentInTime>
      <AgentName>sample string 23</AgentName>
      <AgentOutTime>sample string 19</AgentOutTime>
      <AgentTalkTime>sample string 21</AgentTalkTime>
      <AgentTime>sample string 20</AgentTime>
      <App_Type>sample string 30</App_Type>
      <BranchCode>sample string 33</BranchCode>
      <BranchName>sample string 34</BranchName>
      <BranchSet>sample string 35</BranchSet>
      <CANumber>sample string 9</CANumber>
      <Campaign>sample string 7</Campaign>
      <CountryCode>sample string 11</CountryCode>
      <CustomerName>sample string 10</CustomerName>
      <Date>sample string 4</Date>
      <Disposition>sample string 28</Disposition>
      <DispositionRemarks>sample string 29</DispositionRemarks>
      <HasChat>sample string 24</HasChat>
      <HostName>sample string 36</HostName>
      <Location>sample string 6</Location>
      <LocationID>sample string 5</LocationID>
      <MobileNo>sample string 12</MobileNo>
      <QueueInTime>sample string 14</QueueInTime>
      <QueueOutTime>sample string 15</QueueOutTime>
      <QueueOutcome>sample string 17</QueueOutcome>
      <QueueTime>sample string 16</QueueTime>
      <RequestId>sample string 8</RequestId>
      <RespCode>sample string 1</RespCode>
      <RespMessage>sample string 3</RespMessage>
      <RespStatus>sample string 2</RespStatus>
      <Route_Rejected>sample string 32</Route_Rejected>
      <Route_Timeout>sample string 31</Route_Timeout>
      <ServiceRequestCategory>sample string 25</ServiceRequestCategory>
      <ServiceRequestRemarks>sample string 27</ServiceRequestRemarks>
      <ServiceRequestSubCategory>sample string 26</ServiceRequestSubCategory>
      <SkillName>sample string 13</SkillName>
      <State>sample string 38</State>
      <Zone>sample string 37</Zone>
    </InteractionDetails>
  </lstInteractionDetails>
</clsInteractionDetails>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

Collection of InteractionDetails

Name	Type	Additional information
RespCode	string	None.
RespStatus	string	None.
RespMessage	string	None.
Date	string	None.
LocationID	string	None.
Location	string	None.
Campaign	string	None.
RequestId	string	None.
CANumber	string	None.
CustomerName	string	None.
CountryCode	string	None.
MobileNo	string	None.
SkillName	string	None.
QueueInTime	string	None.
QueueOutTime	string	None.
QueueTime	string	None.
QueueOutcome	string	None.
AgentInTime	string	None.
AgentOutTime	string	None.
AgentTime	string	None.
AgentTalkTime	string	None.
AgentID	string	None.
AgentName	string	None.
HasChat	string	None.
ServiceRequestCategory	string	None.
ServiceRequestSubCategory	string	None.
ServiceRequestRemarks	string	None.
Disposition	string	None.
DispositionRemarks	string	None.
App_Type	string	None.
Route_Timeout	string	None.
Route_Rejected	string	None.
BranchCode	string	None.
BranchName	string	None.
BranchSet	string	None.
HostName	string	None.
Zone	string	None.
State	string	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "RespCode": "sample string 1",
    "RespStatus": "sample string 2",
    "RespMessage": "sample string 3",
    "Date": "sample string 4",
    "LocationID": "sample string 5",
    "Location": "sample string 6",
    "Campaign": "sample string 7",
    "RequestId": "sample string 8",
    "CANumber": "sample string 9",
    "CustomerName": "sample string 10",
    "CountryCode": "sample string 11",
    "MobileNo": "sample string 12",
    "SkillName": "sample string 13",
    "QueueInTime": "sample string 14",
    "QueueOutTime": "sample string 15",
    "QueueTime": "sample string 16",
    "QueueOutcome": "sample string 17",
    "AgentInTime": "sample string 18",
    "AgentOutTime": "sample string 19",
    "AgentTime": "sample string 20",
    "AgentTalkTime": "sample string 21",
    "AgentID": "sample string 22",
    "AgentName": "sample string 23",
    "HasChat": "sample string 24",
    "ServiceRequestCategory": "sample string 25",
    "ServiceRequestSubCategory": "sample string 26",
    "ServiceRequestRemarks": "sample string 27",
    "Disposition": "sample string 28",
    "DispositionRemarks": "sample string 29",
    "App_Type": "sample string 30",
    "Route_Timeout": "sample string 31",
    "Route_Rejected": "sample string 32",
    "BranchCode": "sample string 33",
    "BranchName": "sample string 34",
    "BranchSet": "sample string 35",
    "HostName": "sample string 36",
    "Zone": "sample string 37",
    "State": "sample string 38"
  },
  {
    "RespCode": "sample string 1",
    "RespStatus": "sample string 2",
    "RespMessage": "sample string 3",
    "Date": "sample string 4",
    "LocationID": "sample string 5",
    "Location": "sample string 6",
    "Campaign": "sample string 7",
    "RequestId": "sample string 8",
    "CANumber": "sample string 9",
    "CustomerName": "sample string 10",
    "CountryCode": "sample string 11",
    "MobileNo": "sample string 12",
    "SkillName": "sample string 13",
    "QueueInTime": "sample string 14",
    "QueueOutTime": "sample string 15",
    "QueueTime": "sample string 16",
    "QueueOutcome": "sample string 17",
    "AgentInTime": "sample string 18",
    "AgentOutTime": "sample string 19",
    "AgentTime": "sample string 20",
    "AgentTalkTime": "sample string 21",
    "AgentID": "sample string 22",
    "AgentName": "sample string 23",
    "HasChat": "sample string 24",
    "ServiceRequestCategory": "sample string 25",
    "ServiceRequestSubCategory": "sample string 26",
    "ServiceRequestRemarks": "sample string 27",
    "Disposition": "sample string 28",
    "DispositionRemarks": "sample string 29",
    "App_Type": "sample string 30",
    "Route_Timeout": "sample string 31",
    "Route_Rejected": "sample string 32",
    "BranchCode": "sample string 33",
    "BranchName": "sample string 34",
    "BranchSet": "sample string 35",
    "HostName": "sample string 36",
    "Zone": "sample string 37",
    "State": "sample string 38"
  }
]

application/xml, text/xml

Sample:

<ArrayOfInteractionDetails xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/WFM_WebAPI.Models">
  <InteractionDetails>
    <AgentID>sample string 22</AgentID>
    <AgentInTime>sample string 18</AgentInTime>
    <AgentName>sample string 23</AgentName>
    <AgentOutTime>sample string 19</AgentOutTime>
    <AgentTalkTime>sample string 21</AgentTalkTime>
    <AgentTime>sample string 20</AgentTime>
    <App_Type>sample string 30</App_Type>
    <BranchCode>sample string 33</BranchCode>
    <BranchName>sample string 34</BranchName>
    <BranchSet>sample string 35</BranchSet>
    <CANumber>sample string 9</CANumber>
    <Campaign>sample string 7</Campaign>
    <CountryCode>sample string 11</CountryCode>
    <CustomerName>sample string 10</CustomerName>
    <Date>sample string 4</Date>
    <Disposition>sample string 28</Disposition>
    <DispositionRemarks>sample string 29</DispositionRemarks>
    <HasChat>sample string 24</HasChat>
    <HostName>sample string 36</HostName>
    <Location>sample string 6</Location>
    <LocationID>sample string 5</LocationID>
    <MobileNo>sample string 12</MobileNo>
    <QueueInTime>sample string 14</QueueInTime>
    <QueueOutTime>sample string 15</QueueOutTime>
    <QueueOutcome>sample string 17</QueueOutcome>
    <QueueTime>sample string 16</QueueTime>
    <RequestId>sample string 8</RequestId>
    <RespCode>sample string 1</RespCode>
    <RespMessage>sample string 3</RespMessage>
    <RespStatus>sample string 2</RespStatus>
    <Route_Rejected>sample string 32</Route_Rejected>
    <Route_Timeout>sample string 31</Route_Timeout>
    <ServiceRequestCategory>sample string 25</ServiceRequestCategory>
    <ServiceRequestRemarks>sample string 27</ServiceRequestRemarks>
    <ServiceRequestSubCategory>sample string 26</ServiceRequestSubCategory>
    <SkillName>sample string 13</SkillName>
    <State>sample string 38</State>
    <Zone>sample string 37</Zone>
  </InteractionDetails>
  <InteractionDetails>
    <AgentID>sample string 22</AgentID>
    <AgentInTime>sample string 18</AgentInTime>
    <AgentName>sample string 23</AgentName>
    <AgentOutTime>sample string 19</AgentOutTime>
    <AgentTalkTime>sample string 21</AgentTalkTime>
    <AgentTime>sample string 20</AgentTime>
    <App_Type>sample string 30</App_Type>
    <BranchCode>sample string 33</BranchCode>
    <BranchName>sample string 34</BranchName>
    <BranchSet>sample string 35</BranchSet>
    <CANumber>sample string 9</CANumber>
    <Campaign>sample string 7</Campaign>
    <CountryCode>sample string 11</CountryCode>
    <CustomerName>sample string 10</CustomerName>
    <Date>sample string 4</Date>
    <Disposition>sample string 28</Disposition>
    <DispositionRemarks>sample string 29</DispositionRemarks>
    <HasChat>sample string 24</HasChat>
    <HostName>sample string 36</HostName>
    <Location>sample string 6</Location>
    <LocationID>sample string 5</LocationID>
    <MobileNo>sample string 12</MobileNo>
    <QueueInTime>sample string 14</QueueInTime>
    <QueueOutTime>sample string 15</QueueOutTime>
    <QueueOutcome>sample string 17</QueueOutcome>
    <QueueTime>sample string 16</QueueTime>
    <RequestId>sample string 8</RequestId>
    <RespCode>sample string 1</RespCode>
    <RespMessage>sample string 3</RespMessage>
    <RespStatus>sample string 2</RespStatus>
    <Route_Rejected>sample string 32</Route_Rejected>
    <Route_Timeout>sample string 31</Route_Timeout>
    <ServiceRequestCategory>sample string 25</ServiceRequestCategory>
    <ServiceRequestRemarks>sample string 27</ServiceRequestRemarks>
    <ServiceRequestSubCategory>sample string 26</ServiceRequestSubCategory>
    <SkillName>sample string 13</SkillName>
    <State>sample string 38</State>
    <Zone>sample string 37</Zone>
  </InteractionDetails>
</ArrayOfInteractionDetails>